Frequently Asked Questions

Pre–event

Q: What experience do I need to apply?

We employ staff in a large number of roles, for many of these relevant experience is an advantage but not a must. A can-do attitude is a lot more important to us.

For some specific events we will require staff with more experience in certain roles.

Q: How old do I have to be to apply?

In order to apply you will have to be at least 18 years old on the first day of the event.

Q: How do I apply to work at your events?

Apply online using the following link: Register now

Q: How do I get an Interview?

Register online and select the events you are interested in working at (taking into account distance and travel cost, as this will only be subsidised from some cities). Once we have confirmed interview dates we will send an email to you containing a link which will allow you to book an interview slot. Alternatively, you can call the office to book a slot once the email directing you to the interview booking has been received.

Q: Can I have a telephone interview?

No unfortunately not. We offer priority to those who attend a face to face interview and therefore it is extremely unlikely that we will hold telephone interviews.

Q: What events can I work at?

Once you have been accepted for your first event you can register to work at any of our events that will be on our website. However please take travel cost and distance into consideration. For some event, we provide coaches from cities in close proximity to the event.

Q: Can I work at all of the events?

We do have some very resourceful members of staff that manage to work at a lot of our events. This is managed by the individuals planning in advance their travel to the coach pick up point or directly to the event itself.

Q: Do I have to pay a deposit to work at an event, as required by other event staffing companies?

Unlike many other event staffing companies we do not require you to pay a deposit for your wristband or pass in to the event. However, once a wristband or pass has been issued and you fail to attend work we reserve the right to prosecute for the price of entry into the event.

Q: How much do I get paid?

Wages vary per event. These will be confirmed in event email confirmation correspondence.

Q: When do I get paid?

Provided you have given all required documentation (identification, bank details, national insurance number and any relevant visa documents) your payment will be processed within 10 working days after the final day of the event.

Q: Why do I need a HAP Recruitment account?

In order to register for our events and book your place at some of the biggest events in the UK you must complete a HAP Recruitment account.

Q: Can I work with my friends?

We will try to keep friends together, hwoever, we cannot guarantee that friends can work on the same bar, this could be because; event is too small, we don’t do the bar allocation, client requirements.

Interview

Q: How do I get an interview?

Register online and select the events you are interested in working at (taking into account distance and travel cost, as this will only be subsidised from some cities). Once we have confirmed interview dates we will send an email to you containing a link which will allow you to book an interview slot. Alternatively, you can call the office to book a slot once the email directing you to the interview booking has been received.

Q: Can I have a telephone interview?

No, unfortunately not. We offer priority to those who attend a face to face interview and therefore it is extremely unlikely that we will hold telephone interviews.

Q: What should I expect?

An informal atmosphere aimed at obtaining key application documents to support your online application.

It is also a good time to ask any questions you may have and for us to get to know more about you.

Q: What should I bring to the interview?

When attending an interview, you must bring all documents listed underneath one of the options below.
You will not be interviewed if you do not have these.

You must bring the original documents – we are unable to accept photographs or scans.

For interviews in the UK you need to bring either…

OPTION A

  • UK Passport or Passport from a country within the EU
  • Proof of National Insurance (card, letter from HMRC or previous payslip)

OPTION B

  • UK Birth Certificate
  • Proof of National Insurance (card, letter from HMRC or previous payslip)
  • Photo ID (Driving Licence / Student Card)

OPTION C

  • Passport if from a country outside of the EU
  • Proof of National Insurance (card, letter from HMRC or previous payslip)
  • VISA / Proof of right to work in the UK

For interviews in Ireland, you need to bring…

OPTION A

  • Irish Passport or Passport from a country within the EU
  • Proof of PPS Number (card, letter from Irish Revenue or previous payslip)

OPTION B

  • Irish Birth Certificate
  • Proof of PPS Number (card, letter from Irish Revenue or previous payslip)
  • Photo ID (Driving Licence / Student Card)

OPTION C

  • Passport if from a country outside of the EU
  • Proof of PPS Number (card, letter from Irish Revenue or previous payslip)
  • VISA / Proof of right to work in the Ireland

Q: What should I wear to the interview?

While it is an informal atmosphere we appreciate those who make the effort to at least be smart/casual.

Q: Where are the interviews?

Our interview days are held throughout the UK and Ireland in relation to event dates and location. They are generally held in the city the event is held in or cities close to the event site.

Q: When/how do I find out if I was successful at the interview?

We will reply to all candidates as soon as possible by email. This will be within 5 working days of the interview day. Please check all your mailboxes as some search engines filter the email into your junk mailbox. If you do not receive an email within this time please contact the office on 0161 660 9686.

Q: What events can I work at?

Once you have been accepted for your first event you can register to work at any of our events that will be on our website. However please take travel cost and distance into consideration. We only provide coaches from cities in close proximity to the event.

Q: Can I work at all of the events?

We do have some very resourceful members of staff that manage to work at all of our events across the UK. This is managed by the individuals planning in advance their travel to the coach pick up point or directly to the event itself. In order to do this you need to book your travel early.

Q: Do I have to go to an interview if I have already worked with HAP Recruitment?

If you have already worked for us you DO NOT have to attend another interview. You just need to register for the next event(s) you want to work at and then closer to the event date we will email you with further information.

Q: How do I get a HAP Recruitment login?

Once you have registered you will be asked to supply a username (your email) and a password. This allows you to book your interview slot, register for our events, check our future events, check travel times and pick up points, and keep up-to-date with any event information.

After the interview

Q: How do I find out if I have got the job?

We will reply to all candidates as soon as possible by email. This will be within 5 working days of the interview day. Please check all your mailboxes as some search engines filter the email into your junk mailbox. If you do not receive an email within this time please contact the office on 0161 660 9686 (UK) / 01 254 8372 (IRE).

Q: When should I expect to find out if I have been successful?

Within 5 working days of the interview.

Event

Q: Do HAP Recruitment provide transport to and from the event?

Depending on the event, we may provide free staff transport from nearby major cities. The full details can be found on each event page on our website.

Q: Where do I stay at the event?

Festivals require staff to camp. Facilities can be basic, however, we always try to ensure that our staff have their own campsite containing toilets and showers. You will need a tent, sleeping bag and roll mat.

Q: Do HAP Recruitment provide camping equipment?

Tents, sleeping bags and roll mats must be brought by yourself as we do not provide them.

Q: What should I bring to the Festivals?

  • Tent, sleeping bag and roll mat
  • Plenty of warm clothes
  • Plastic bag for wet clothing
  • Black jumper or hoodie to wear underneath your bar T-shirt while you are working.
  • Black shoes or black trainers (closed toe)/wellies (any colour). Only this footwear will be permitted while working.
  • Wet wipes, toilet paper, towel and torch
  • NO GLASS OR BBQ’s are permitted in the staff campsite.

Q: Do HAP Recruitment provide food during the event?

  • HAP Recruitment are a temporary staffing provider, as such, you will be working under the direct control and supervision of our clients and their policies. The bar operator (our client) determines any policies with regards to staff feeding at any given assignment.
  • The food provision will be outlined in your confirmation email.
  • If you have and specific dietary requirements please bring plenty of your own food. Unfortunately, due to the festival environment, our clients cannot always cater for these.
  • Bring plenty of snacks
  • We recommend you bring a reusable plastic bottle for water.

Q: Can I cook my own food in the campsite?

BBQs or fires are not permitted in the staff camping area.

Q: Will I see my favourite band?

Although you get access to the event you are there to work. Therefore we cannot guarantee you will see specific bands or artists.

Q: What shifts will I be working?

We will confirm your shift times on arrival at the event. This can be subject to change during the event.

Q: Can I work with my friends?

We will try to keep friends together, however, we cannot guarantee that friends can work on the same bar, this could be because; event is too small, we don’t do the bar allocation, client requirements.

Q: Is uniform provided?

Uniform will vary from event to event and this will be specified in your confirmation email for your event.

For example, if you are working at a festival our client may provide you with a bar t-shirt. We require you to wear this with black trousers, shorts or skirts, and a black top or hoodie to wear to wear underneath your bar t-shirt. Suitable footwear includes: shoes or trainers (black and must be closed toe) or wellies (any colour).

Q: Can I keep any tips I may receive?

HAP Recruitment are a temporary staffing provider, as such, you will be working under the direct control and supervision of our clients and their policies.

The bar operator (our client) determines any policies with regards to staff tips at any given assignment. For the majority of our clients, the bar operator either;

  • Collects the tips and donates to a specific named charity.
  • Collects the tips and donates between numerous charities.
  • Do not offer any form of tip scheme within their business.

Post Event

Q: How do I get home and how do I know when the bus leaves?

You will receive an event confirmatiom

Q: When do I get paid?

Provided you have given all required documentation (identification, bank details, national insurance number and any relevant visa documents) your payment will be processed within 10 working days after the final day of the event.

Q: What if I have not provided all required documentation?

You will not be paid until these are received. We will not actively chase employees for missing information. It is your responsibility to provide all documents as requested for payroll purposes.

Q: What if I have not provided my bank details?

We will not be able to pay you until these are received as we will have no account details to pay. We will not actively chase employees for missing information. It is your responsibility to provide all documents as requested for payroll purposes.

Q: What do I do if I think my pay is incorrect?

You must check your pay slip as soon as you receive it and if you think that an error has been made please contact our payroll team via email on pay@haprecruitment.com.

Q: Do you cover my expenses to get to an event?

Under normal circumstan,ces we will not cover your travel expenses. Where possible, we will assist with transportation from designated cities. When this is provided it will be your responsibility to get to the main pick up and drop off points at your own expense.

Q: How do I find out about other events?

Keep checking our website for future opportunities in your area. On some occasions we may also offer transport to various locations, which will be stated on our website.

Q: How do I request my P45 if I find another job or do not want to work with HAP again?

You must email pay@haprecruitment.com with your employee number (found on your payslip) and your name, stating that you would like your P45 and the reason why. It will be sent out within 10-15 working days from the date your email is received.

Q: Does HAP provide references?

We do not provide personal references. We will, however confirm dates of work and attendance/disciplinary records on request.